Connected appliances - The application cannot connect to the appliance

Issue

• The application cannot connect to the appliance
• The display shows "connection error"
• A message "Failed to connect to your WiFi" appears on the screen

Applies to:

• Appliances with connectivity feature

Resolution

1. Only selected appliances that support the connectivity system are compatible with the application.

The appliance might not be equipped with the connectivity system.

If that is not the case with your appliance, you might have WiFi network connectivity issues OR the appliance might not be registered.

2. Make sure the router is operating on the 2.4 GHz band.

The 5 GHz network is not supported by most appliances. Check your router settings.

3. Check if your mobile device is connected to the wireless network.

Check your wireless network and router. Restart the router.

3. Contact your wireless service provider if there are problems with the wireless network.

4. Move the router as close to the appliance as possible

5. Configure the appliance and mobile device again

The appliance, the smart device, or both, need to be configured again because a new router has been installed or the router configuration has been changed.